Refund Policy

At DisputeMyHOA, we are committed to providing high-quality educational services for HOA document review and response drafting. We stand behind our service and offer a satisfaction guarantee to ensure you receive value from our educational assistance.

Last updated: January 2, 2026

30-Day Satisfaction Guarantee

We are confident in the quality of our educational services. If our document review and response drafting assistance does not meet your expectations, we offer a full refund within 30 days of your purchase.

This extended guarantee period allows you sufficient time to review our educational materials and utilize our drafting assistance for your HOA correspondence.

Eligible Refund Conditions

You are eligible for a full refund if:

• You request a refund within 30 days from the date of purchase
• Our educational service did not provide the document analysis you expected
• Technical issues prevented you from accessing your completed case review
• You experienced significant delays in receiving your educational materials (beyond our stated timeframes)
• Our service did not process your uploaded documents as described

Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• Requests made after the 30-day guarantee period
• Dissatisfaction with legal outcomes (as we provide educational services, not legal advice)
• Change of mind without service-related issues
• Failure to use the educational materials provided
• Violations of our Terms of Service
• Duplicate purchases or accidental multiple orders (we'll work with you to resolve these)

How to Request a Refund

To request a refund, please follow these simple steps:

1. 1

   Contact Our Support Team

   Send an email to refunds@disputemyhoa.com with your order information and reason for the refund request.

2. 2

   Provide Required Information

   Include your case token, email address used for purchase, and a brief description of the issue you experienced with our educational service.

3. 3

   Receive Confirmation

   We'll review your request within 2 business days and send you a confirmation email with the refund status and timeline.

4. 4

   Refund Processing

   Approved refunds will be processed within 5-7 business days to your original payment method via Stripe.

Educational Service Disclaimer

Partial Refunds

In certain circumstances, we may offer partial refunds based on:

• The extent of service utilized before the refund request
• Time-sensitive situations where partial service was provided
• Technical issues that affected only part of your experience

Our support team will work with you to find a fair resolution based on your specific situation.

Processing Times

Refund processing times may vary depending on your payment method and financial institution.

Contact Information

If you have questions about our refund policy or need assistance with a refund request: